Some background: I am a manager at a small restaurant, with a somewhat egotistical chef (surprise!) and a strong "culture." We do things differently (let our guests borrow bikes to ride home, use an electric car to pick up neighborhood people, please don't play on our lawn: it's for viewing purposes only) but we feel good about them, and don't feel the need to make excuses... so my chef says.
Anyhow, my chef hates food blogs. He won't read them, won't discuss them, and rarely interviews or allows people to do write ups of our restaurant. Part of me thinks he may not be able to handle any rejection. The other part of me believes what he says, (not a direct quote...) "Now, anyone who can eat and type a blog has an opinion. They know all about food and how to prepare it. They know everything about service." Basically, who are these people placing a judgement on my place when they have no credentials.
Though I would probably say he wouldn't want to read something from someone who had credentials too. So, how do we feel about food blogs?
Are they fun ways for friends to share experiences? A good way to learn whether you want to check out the new place?
Are they entitled people who want to rant about a single bad experience and feel good about being able to bash a restaurant (those that are negative).
This leads me to my second question, how should restaurants approach food blogs, rating websites and other critical media outlets? As I use my restaurant as an example... I hope some of yall have other stories to add. What do you think about this growing social media and it's impact on restaurants?