85% of Consumers Say They'll Pay More for Premium Customer Service

Replies to This Discussion

Permalink Reply by Tony Garner on October 22, 2010 at 2:12pm

I don't really understand a problem in your post.  As a person in the "service industry" and also a guest in establishments I see every day that I can overlook small problems with food or atmosphere as long as it is made right with the customer service aspect. 

• ▶ Reply

Permalink Reply by Amanda Brandon on October 22, 2010 at 2:25pm

But, when people are paying premium prices (which is what happens when they eat out), they deserve great service and great food. These small problems add up to big challenges for our industry.

• ▶ Reply

Permalink Reply by Amanda Brandon on December 28, 2010 at 10:23am

Thanks for sharing. I checked out your resources. Definitely worth a read.

• ▶ Reply