Customers and Business Owners sharing feedback online. Good idea?

Replies to This Discussion

Permalink Reply by tcampos on July 20, 2009 at 1:10am

Hi Nick!
Yes, this would be a good idea since almost everyone and everything is online these days. And because it's online, anyone who has been to a restaurant with an online suggestion box would be able to post their thoughts on the restaurant. I believe this can provide valuable feedback not only to the owners but to those who want to try out the restaurant as well.

What do you think?

• ▶ Reply

Permalink Reply by Ray on July 20, 2009 at 2:36pm

Nick
The web product should contain some structured questions to be effective. Seek both feedback as well as recommendations.
Ray

• ▶ Reply

Permalink Reply by nick on July 21, 2009 at 3:53pm

You mean like most popular questions? Users can posts any questions they want. The owner or other customer can answer the question.
We were thinking about adding a review feature by integrating APIs from other review sites.

Thanks!

• ▶ Reply

Permalink Reply by nick on July 21, 2009 at 3:51pm

Exactly that's why we creating FeedbackJar!
A lot of times customers have specific questions for the restaurant. Having an online public suggestion box allows everyone to chime in and share ideas.

• ▶ Reply