FOH Training

We are researching the need for better POS and customer service training in the restaurant industry. I would love to heat your opinion about your current training, does it work, how do you perform it, do you think new staff are really ready and confident to take orders while maintaining the level of cusotmer service needed after their initial training?Would computer based training that belnded simulated POS entries and virtual customers providing real world orders in real time, while reinforcing the customer service skills, be of benefit?

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  • Hi Burke!

    We also considered POS training. Our challenge is that, while it works, it can be costly, your ROI point could be lower depending on how big your organization is, and POS space is expensive. We work in 30,000 to 60,000 sq feet restaurant spaces. There is just no great time to tie up a POS station for 2-3 hours at a time. If you have free POS time and space, I would definitely consider it.

    I will also say that you need a blend of 3 types of learning: visual, auditory, and kinesthetic (hands on) for your program to truly work. Staff will not learn just off of the computer; they need activity as well as something in their hands that can help them do their job.

    I would encourage you to schedule a meeting with your top tiered employees as well as your bottom tiered employees to discover how they prefer to learn. You might even invite other restaurant servers from local restaurants, as well. Their insight would be valuable.

    Good luck and I hope this helped!
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