Restaurant Social Media
Top 10 Management gripes about employees
What are your top gripes about employees? What do you do to address them?
A couple of mine:
"That's not my job." - I can't stand it when an employee says this! Your job is to provide the best service possible to our customer. That's a pretty broad statement and means you should be able to do anything from hosting to bussing.
"Sorry, I can't do that for you." - I don't mind so much when staff says this to me (although it usually doesn't make me happy) but when it's said to a customer it drvies me nuts. Within reason, of course, staff should never make the customer feel like there's something we can't do for them.
What are your gripes?
A couple of mine:
"That's not my job." - I can't stand it when an employee says this! Your job is to provide the best service possible to our customer. That's a pretty broad statement and means you should be able to do anything from hosting to bussing.
"Sorry, I can't do that for you." - I don't mind so much when staff says this to me (although it usually doesn't make me happy) but when it's said to a customer it drvies me nuts. Within reason, of course, staff should never make the customer feel like there's something we can't do for them.
What are your gripes?
Replies to This Discussion
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Permalink Reply by christiane on -
i wouldn't hire you to do my dishes at home
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Permalink Reply by ISMAIL on -
I extremely agree with u hospitality industry is people industry iy is all about service thats it
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Permalink Reply by Dan Smith on -
My top gripes usually have to do with the lack of leadership and understanding by managers. If you decide that your venue is a fun one that offers a convivial atmosphere to the staff and that it is up to the on-site leadership to encourage that by being present, you can figure almost anything out. I guess if i have to pick something that really bothers me it would be the deflection of any staff member to not be urgent in handling any portion of a guest experience. Any time a staff member is convicted in their charge to deliver a great experience, it usually happens. Blame and pointing fingers have little to do with the acceptance of the responsibility to deliver on that. Have fun, be crazy, know your business and the rest comes easy.
Desiderata,
dan
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Permalink Reply by Richard Allen on -
Manage by "the law of gravity."
You won't have an attitude problem if you have rules in place and follow through on the rules 100% of the time. Employees are like children in that if you let them get buy with things "sometimes" (for whatever reason) they've got you.
Personnally, when I get treated rudely by an employee, I remind them that "unemployment" cures an unhappy employee attitude.
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Permalink Reply by christiane on
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Personnally, when I get treated rudely by an employee, I remind them that "unemployment" cures an unhappy employee attitude
i'm not sure i follow richard...are you talking from the standpoint of an ER or a guest?
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