What are your top gripes about employees? What do you do to address them?
A couple of mine:
"That's not my job." - I can't stand it when an employee says this! Your job is to provide the best service possible to our customer. That's a pretty broad statement and means you should be able to do anything from hosting to bussing.
"Sorry, I can't do that for you." - I don't mind so much when staff says this to me (although it usually doesn't make me happy) but when it's said to a customer it drvies me nuts. Within reason, of course, staff should never make the customer feel like there's something we can't do for them.
What are your gripes?