Bridging the Gap between Restaurants and Consumers

My question to this wonderful community is :
What do you think as " restaurant industry insiders" feel it would take to bridge the gap between you and your consumers.... Granted we could talk technology, we could talk distribution of coupons or the hiring someone to stand on the corner dressed in a costume to direct traffic to your business.... But i mean ultimately, what do you guys feel the industry lacks that could be more supportive to you as a business.....

I ask this because I have sat for the previous 5 months developing and fine tuning a concept that i feel could help, but before i speak on what I am trying to provide the industry , I am trying to gather knowledge and insight from your minds in what you think will be beneficial to you and your business at the end of the day....

Thanks
Darius