Restaurant Social Media
Purchasing Politics
Soon I will be leaving St. Thomas, after living here for nearly a decade. I had the luxury of giving my company 10 weeks notice. My replacement has been identified and is starting to train with me.
Currently I'm working as the purchasing guy for a mid sized resort. I had a long term Prime Vendor relationship with a local broadline distributor (there are no Sysco-type outlets on this rock).
A couple of years ago that company was sold and the new owners have really screwed things up. They are no longer my major supplier, and I have been seriously tempted to just cut them off completely.
The new ownership of this vendor re-organized a few months ago, getting rid of the "faces" in the company that were alienating my company & others. Now they are just incompetant, not nasty.
As part of training my replacement, we're touring the facilities of local vendors, meeting & greeting the sales reps. I have the opportunity next week to tell the big boss (in private, while the newbie is touring the plant) at this company how they've lost our business & what they would need to do ( a lot) to get it back.
Should I even try?
Currently I'm working as the purchasing guy for a mid sized resort. I had a long term Prime Vendor relationship with a local broadline distributor (there are no Sysco-type outlets on this rock).
A couple of years ago that company was sold and the new owners have really screwed things up. They are no longer my major supplier, and I have been seriously tempted to just cut them off completely.
The new ownership of this vendor re-organized a few months ago, getting rid of the "faces" in the company that were alienating my company & others. Now they are just incompetant, not nasty.
As part of training my replacement, we're touring the facilities of local vendors, meeting & greeting the sales reps. I have the opportunity next week to tell the big boss (in private, while the newbie is touring the plant) at this company how they've lost our business & what they would need to do ( a lot) to get it back.
Should I even try?
Tags: ethics, relationship, vendor
Replies to This Discussion
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Permalink Reply by Adam R. Cox on -
I would do this, but I would also include the new guy and others within your former company. This will show all sides what 10 years of experince gets them. If the Big Boss of the company values your business, then he will fight to retain it, and get more. Hopefully his Sale Team will be in on the meeting so they can hear.
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Permalink Reply by Doug Porter on -
the reason that i'm not taking in my staff to this meeting is that it's obvious to me that the vendor went through a period of financial difficulty....i want to be able to have an honest conversation with the guy without embarassing him.
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Permalink Reply by Steve Paterson on -
Yes you should.
The owner should absolutely hear why his company lost the business. Chances are, you won't be the only one telling him this, based on your post.
He then has the choice to do something about it or not.
I just think it's the right thing to do. It's entirely possible the people under the new ownership have not been telling him the truth about their business issues.
My only exception to this is if you're visiting the establishment of an unfriendly competitor, and they are flailing. Keep quiet and walk out with a smile.
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Permalink Reply by Steve Totillo on -
As a restaursant operator, the only answer I can give is YES, YES, YES!!! All feedback is good feedback!! I always want to know when people are dissatisfied, why wouldn't he? He is most likely getting a sugarcoated version from his staff.
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