All Discussions Tagged 'service' (28)

Discussions Replies Latest Activity

Operator

The Importance of Customer Feedback In Customer Service

Hi all, i have been in the restaurant industry for some time now and i have always felt that the main idea behind a great customer service…

Started by Linda Ranielli

1 Sep 4, 2013
Reply by MenuDrive

Non-Operator

Feedback please. How important is RELIABLE taxi service response?

Would you start calling a fleet that responds in a specific amount of time just as the dispatcher quotes to you when you call? What if you…

Started by Kevin Brown

0 Aug 9, 2012

Loyalty Program Configuriation

Hi everyone! I'm working on pricing for a loyalty program and would like your feedback on hypothetical pricing situations.   Would you pref…

Started by Lilly Benavides

1 Jun 7, 2011
Reply by Matthew Xuereb

Upselling, Service Standards and Uniforms, oh god!

My tribute to the San Francisco restaurant industry is finally finished and published! Waiting On Humanity is my novel (and now a play!) th…

Started by tonya foster

3 Apr 21, 2011
Reply by Paul Paz

Customer with horrible BO, what would you do?

  Here's a tricky situation, I'm wondering what other restauranteurs would do? Saturday evening, my mother taking the boyfriend and me out…

Started by Elizabeth Blumberg

0 Nov 7, 2010

What's more memorable for customers, great food or great service?

There's a huge debate on this, especially within the restaurant community. Tell us what you think. View live results after you vote.http://…

Started by Chris C

2 Oct 21, 2010
Reply by Tony Garner

Want a glass of wine fast - ask nicely, say waitresses on three continents

A new documentary following female servers in Canada, France and Japan is offering an inside look into the restaurant world. Dish: Women, W…

Started by Chowhoundgta

0 May 6, 2010

Let me know what's on your mind regarding PCI compliance

A lot of restaurant owners have expressed concern about the complexity of PCI compliance. SecureConnect is here to answer questions, educat…

Started by SecureConnect

0 Dec 16, 2009

Non-Operator

Best Service/Hospitality Book I've read - "Setting the Table"

Here is a really great book for people in Hotels & Restaurants without a doubt, but its principles are universal. The concept of servic…

Started by Derek Wood

0 Nov 5, 2009

Non-Operator

What Do You Think About Card Check?

A bit of good news, at least from the perspective of the National Restaurant Association (NRA), was released last week: Sen. Tom Harkin (D-…

Started by Caribou

5 Aug 5, 2009
Reply by Caribou

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Chains make chicken the star of the menu

High beef and pork prices are making chicken the go-to meat more than ever, boosting wholesale prices for producers and spurr -More

Americans continue to eat less fish

The average American is consuming only 14.4 pounds of fish per year, down from the record high of 16.6 pounds in 2004, Ben Di -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

Restaurant Sales Bounced Back in March

Restaurant sales posted a solid gain in March, and bounced back completely from the recent soft patch. Eating and drinking place sales totaled $47.3 billion on a seasonally-adjusted basis in March, up 1.1 percent from February's upward-revised sales volume of $46.8 billion, according to preliminary figures from the U.S. Census Bureau.

McAlister's Deli Signs Franchise Agreement to Expand to Cleveland

McAlister's Deli announced it has signed a development agreement with an experienced multi-unit operator to develop three restaurants in the Cleveland, Ohio, area - the brand's first locations in the market.

Restaurant Trends - Growing And Emerging Concepts - Change and Activity April 16, 2014

Update from Restaurantchains.net on growing and emerging restaurant concepts

Popeyes Louisiana Kitchen, Inc. Announces CFO Departure in May

The company has commenced a search for Mr. Hope’s successor, reviewing both internal and external candidates. Mr. Hope will assist in the transition of duties to an interim CFO and will remain a consultant to the company through the summer.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

TED: David Brooks: Should you live for your résumé ... or your eulogy? - David Brooks (2014)

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?

TED: David Sengeh: The sore problem of prosthetic limbs - David Sengeh (2014)

What drove David Sengeh to create a more comfortable prosthetic limb? He grew up in Sierra Leone, and too many of the people he loves are missing limbs after the brutal civil war there. When he noticed that people who had prosthetics weren’t actually wearing them, the TED Fellow set out to discover why — and to solve the problem with his team from the MIT Media Lab.

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