All Discussions Tagged 'service' (28)

Discussions Replies Latest Activity

Operator

The Importance of Customer Feedback In Customer Service

Hi all, i have been in the restaurant industry for some time now and i have always felt that the main idea behind a great customer service…

Started by Linda Ranielli

1 Sep 4, 2013
Reply by MenuDrive

Operator

Feedback please. How important is RELIABLE taxi service response?

Would you start calling a fleet that responds in a specific amount of time just as the dispatcher quotes to you when you call? What if you…

Started by Kevin Brown

0 Aug 9, 2012

Loyalty Program Configuriation

Hi everyone! I'm working on pricing for a loyalty program and would like your feedback on hypothetical pricing situations.   Would you pref…

Started by Lilly Benavides

1 Jun 7, 2011
Reply by Matthew Xuereb

Upselling, Service Standards and Uniforms, oh god!

My tribute to the San Francisco restaurant industry is finally finished and published! Waiting On Humanity is my novel (and now a play!) th…

Started by tonya foster

3 Apr 21, 2011
Reply by Paul Paz

Customer with horrible BO, what would you do?

  Here's a tricky situation, I'm wondering what other restauranteurs would do? Saturday evening, my mother taking the boyfriend and me out…

Started by Elizabeth Blumberg

0 Nov 7, 2010

What's more memorable for customers, great food or great service?

There's a huge debate on this, especially within the restaurant community. Tell us what you think. View live results after you vote.http://…

Started by Chris C

2 Oct 21, 2010
Reply by Tony Garner

Want a glass of wine fast - ask nicely, say waitresses on three continents

A new documentary following female servers in Canada, France and Japan is offering an inside look into the restaurant world. Dish: Women, W…

Started by Chowhoundgta

0 May 6, 2010

Let me know what's on your mind regarding PCI compliance

A lot of restaurant owners have expressed concern about the complexity of PCI compliance. SecureConnect is here to answer questions, educat…

Started by SecureConnect

0 Dec 16, 2009

Non-Operator

Best Service/Hospitality Book I've read - "Setting the Table"

Here is a really great book for people in Hotels & Restaurants without a doubt, but its principles are universal. The concept of servic…

Started by Derek Wood

0 Nov 5, 2009

Non-Operator

What Do You Think About Card Check?

A bit of good news, at least from the perspective of the National Restaurant Association (NRA), was released last week: Sen. Tom Harkin (D-…

Started by Caribou

5 Aug 5, 2009
Reply by Caribou

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Smartbrief

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Baked goods, breakfast sandwiches and the first price increases in nearly four years helped lead Starbucks to a 7% same-store -More

JOBS & CAREERS

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National News

Ward Whitworth Named President for On The Border Mexican Grill

On The Border Mexican Grill & Cantina, which was recently acquired by Border Holdings, LLC, an affiliate of Argonne Capital Group, today announced the appointment of Ward Whitworth as President of On The Border.

The Melting Pot Targets Houston and El Paso, Texas for Franchise Expansion

Restaurants, Inc. announced today that it is actively seeking franchisees to expand its presence throughout the Lone Star State, naming El Paso and Houston as target markets for future franchise development.

Encore Restaurants Purchases 8 Existing Five Guys Restaurants, Plans to Develop 45 More

Encore Restaurants, LLC, a subsidiary of Dallas-based Encore Enterprises, Inc., has announced the purchase of eight existing Five Guys Burgers and Fries restaurants across central California including Elk Grove, Fresno, Lodi, Natomas, Roseville, Stockton, Tracy, and West Sacramento.

Takeout Orders to Hotels Jumped 125% in Popularity in Last Three Years

For many Americans, hotel room service is considered a travel luxury; however, data from PFK Hospitality Research1 suggests that room service revenues fell 9.5 percent from 2007 to 2012, with some hotels shuttering unprofitable operations altogether.

National Restaurant Association Praises House and Senate Commerce Committee Passage of Travel Promotion Act

Yesterday the National Restaurant Association (NRA) praised the House passage and Senate Commerce Committee markup of the Travel Promotion, Enhancement and Modernization Act of 2014. The bipartisan legislation reauthorizes Brand USA, the nation’s first global marketing campaign, to promote the United States as a destination for international travelers.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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