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Employee Training (35)

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What do you think about the new FDA recommendation?

All restaurants and retailers should employ certified food protection managers. “There are a lot of issues that need to be worked out and w…

Started by James DonaherLatest Reply

FOH training program

I've recently been given the challenge of taking over the FOH operations.  This is not going to be easy.  All of my training is in running…

Started by Matthew BrownLatest Reply

Is your focus on training servers to increase check average? Or is your focus on providing great customer service training and increases check average and tip % will come?

I'll be speaking at NRA this year about increasing tip percentage and check average and would love to hear what your success stories are on…

Started by Marilyn ShermanLatest Reply

Discussions Replies Latest Activity

FOH Training Manual

Hello,   I was hoping that I could get some kind of direction on where to find a general training manual for the front of the house? Someth…

Started by Raymond Garcia

8 Sep 14, 2011
Reply by David Hayden

What do you do to build pride and a team at your restaurant

The annual employee party for the Cook's Lobster House team was the stepping stone for what is now a goal to be the regional best at restau…

Started by Peter Boisvert

0 Jan 21, 2011

FOH training program

I've recently been given the challenge of taking over the FOH operations.  This is not going to be easy.  All of my training is in running…

Started by Matthew Brown

6 Dec 27, 2010
Reply by PeopleMatter

What do you think about the new FDA recommendation?

All restaurants and retailers should employ certified food protection managers. “There are a lot of issues that need to be worked out and w…

Started by James Donaher

1 Nov 30, 2010
Reply by KaTom

How long do your stick around without advancement?

I have worked as a server for the same company for over 4 years. I moved in Aug of this year and was able to transfer. Before I had moved (…

Started by Edie

5 Nov 19, 2010
Reply by CHEF C

Is your focus on training servers to increase check average? Or is your focus on providing great customer service training and increases check average and tip % will come?

I'll be speaking at NRA this year about increasing tip percentage and check average and would love to hear what your success stories are on…

Started by Marilyn Sherman

11 Oct 22, 2010
Reply by Tony Garner

TABC Certification And Food Handler Course : A requirement for all bartenders and owners.

You can find tons of reports that alcohol can affect your body system, and it’s true that too much alcohol is harmful. You can also find ma…

Started by Learn2Serve

0 Jun 2, 2010

What Really Motivates Us?

I just came across this awesome video via a tweet from Eric Schmidt, Google CEO. This lively RSA Animate, adapted from Dan Pink's talk at…

Started by Michael Biesemeyer

0 May 30, 2010

Message to managers and waitstaff

One of my pet peeves of service is when a cup of coffee is delivered by the waiter or waitress and their hands are around the cup where my…

Started by Howard Appell

4 Nov 10, 2009
Reply by Edie

Has Franchise Training Failed Your Customers and Franchisees?

The traditional franchise training model has not evolved in 20 years and its event-focused “drink from the fire hose” immersion programs do…

Started by Bob Brogan

1 Oct 21, 2009
Reply by Mark Netsch

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