FOH Operations (254)

Featured Discussions


POS reviews

We are currently using the Aloha POS software and looking at other options. If anyone has advice on software they like, we would appreciate…

Started by Daniel L KosbergLatest Reply


Does Tim Tebow Have Something to Teach Customer Service Managers?

  Should customer service professionals be paying attention to new scientific research into the combines benefits of altruistic behavior? …

Started by Reed HearneLatest Reply


Do you think a waitress could really get away with this? Do you think she should be able to?

Started by Reed HearneLatest Reply

Discussions Replies Latest Activity

How to deal with angry customers?

No matter how good your product or service is sooner or later you’ll face an angry customer. Sometimes it will be your fault it, sometimes…

Started by Ascanio

30 Sep 20, 2013
Reply by MenuDrive

Engaging Customers

How important is customer feedback and engagement, and where do you go to receive customer feedback? Yelp...Blogs...etc? Can you give me ex…

Started by nick

5 Sep 4, 2013
Reply by MenuDrive


The Importance of Customer Feedback In Customer Service

Hi all, i have been in the restaurant industry for some time now and i have always felt that the main idea behind a great customer service…

Started by Linda Ranielli

1 Sep 4, 2013
Reply by MenuDrive


NRA Show 2013

Every year, over the course of four days, more than 1,800 suppliers and tens of thousands of buyers come together to make lasting connectio…

Started by Nate Sanford

4 Aug 2, 2013
Reply by Cess Padilla

How Are You Connecting With Your Friends In This Industry?

Which social networks are you using to stay connected with your contacts in the restaurant industry?  What's the right mix? A little dash o…

Started by Michael Biesemeyer

1 Aug 1, 2013
Reply by Cess Padilla

Do You Have a Twitter ID?

Post Your Twitter ID in the comment thread below.  We want to follow you...

Started by Michael Biesemeyer

13 Aug 1, 2013
Reply by Cess Padilla

ClubBTG: Winery Direct Wholesale Purchases to the CA trade from Wine Direct to Trade

ClubBTG/Wine Direct to Trade ClubBTG is the newest innovation from Wine Direct to Trade a web site/service where the California Trade is ab…

Started by steve winter

0 May 13, 2013

Have You Even Been In Need Of Working Capital For Your Business?

Starting up a new business is never easy especially in the current climate. You may feel like several issues are holding you back and stop…

Started by Jules Dalsey

0 Apr 26, 2013

Staff Scheduling Software

Has anyone found anything out there that you would recommend? I am currently using When To Manage but the price has gone up beyond what I f…

Started by Chris Fielder

14 Apr 17, 2013
Reply by Jon Hainstock

Restaurant Technologies that Create Better Restaurants

Superior customer service is at the heart of every great restaurant, and new restaurant technologies can give restaurants an edge in respon…

Started by Long Range Systems

0 Apr 15, 2013





Social Wine Club for Craft Wineries


Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More


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National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.


If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.


TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

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